Hi, good evening, my premium disappeared

[andres2023]

Hey guys, I wanted to tell you that a few days ago when I logged in, I noticed that my premium had disappeared, even though the last time I logged in I still had 40 days left. Since when there was the last season reset I bought premium for 3 months, I wanted you to give me a solution because I don’t have premium anymore I don’t know what happened, it just disappeared out of nowhere.

 

[Agis]

Hey guys, I wanted to tell you that a few days ago when I logged in, I noticed that my premium had disappeared, even though the last time I logged in I still had 40 days left. Since when there was the last season reset I bought premium for 3 months, I wanted you to give me a solution because I don’t have premium anymore I don’t know what happened, it just disappeared out of nowhere.

Hello. Can you please give a character nickname and realm? We need some info to at leas find your account and check logs.

 

[andres2023]

Hello, how are you? I don't know how to translate my DH's name into English because my name is in Russian, but I'll give my shaman's. It's: Bloodgrip from Realm x100

 

[Agis]

Hello, how are you? I don't know how to translate my DH's name into English because my name is in Russian, but I'll give my shaman's. It's: Bloodgrip from Realm x100

Are you sure that you did buy the premium?

I can see only two cases when you bought gold the day before yesterday and no premium in 2026

Are you sure that tokens were spent from your account?

 

[andres2023]

If I bought my premium with my DH, you can check it carefully because when the season started and there were discounts, I donated several things for my shaman and bought 3 months of premium. I was missing, like I said, almost 42 days, I didn't log in for 4 or 5 days, and when I came back, I no longer had premium. My DH is in a Russian name and I don't know how to copy and paste it.

 

[Agis]

Can you give a screenshot of your DH where the name is displayed? I will understand how to copy it and ask developers to check directly through the nickname

 

[Agis]

Please answer, we are ready to look again, but we need the nickname of the character you used to get premium, at least on the screenshot

 

[andres2023]

hi good afternoon this is my OC and main character ↓

 

[andres2023]

It was because of that character that I bought premium for 3 months when this last season started